Restaurant General Manager is the executive leader of the restaurant focused on profitability, guest, people, and operations. The RGM has overall responsibility for managing the daily operations of a single restaurant. The RGM operates under the direction of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-25 employees).

Responsibilities

• PROFITABILITY

Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes.

Reviews key P&L lines to increase profitability for the restaurant.

Drives sales through proactive guest service, people development & operations management.

• GUEST

Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.

Manages the guest experience through operations and timely response to Guest issues.

Problem solves guest feedback systems to determine root-causes and develops action plans to address issues.

Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives.

• PEOPLE

Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team.

On-boards new team members by training and guiding them through the certification process

Inspires the restaurant team by effectively managing individual and team recognition programs.

Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance.

• OPERATIONS

Manages restaurant labor using optimal Manager staffing and Team Member scheduling

Enforces compliance with government regulations, employment laws, and company policies.

Ensures that restaurant upholds operational and brand standards.

*Performs duties of the Assistant Manager & Hourly Shift Coordinator when necessary.

Requirements

• Must be at least eighteen (18) years of age.
• High School Diploma or GED preferred
• 1-2 years of previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives.
• Demonstrated leadership skills.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant.

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Restaurant type:

• Quick service & fast food restaurant

Shift:

• 10 hour shift

Weekly day range:

• Weekends as needed

License/Certification:

• Driver's License (Required)

Work Location: In person